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Finally, the player’s account was verified and the player confirmed receiving the first withdrawal via bitcoin. The casino informed us that the money was returned to the player’s account because of a mistake in a data provided for a wire transfer. Unfortunately, the player stopped replying to our messages, so we were forced to reject the complaint.
The player struggles to withdraw his money.
Despite having been promised payment for four months and awaiting an email confirmation, the player had received no payment or updates. As a result, we were unable to investigate further and had to reject the complaint. The player from Alabama requested a withdrawal over a month ago but had not received payment.
The initial bank wire withdrawal was delayed, but the issue was resolved when the player switched to a crypto withdrawal method. The player from Florida requested a withdrawal two weeks ago after winning from a free chip. Despite fulfilling the wager requirement and resubmitting requested documents, he keeps receiving the same response from customer support without any progress. The complaint was rejected as the player stopped responding. The player from South Africa, who had ducky luck held a Golden Goose status, had deposited R2500 and won around R7500 at an online casino. However, the casino had blocked his account and withheld his winnings due to an alleged violation.
The player from the UK complained about delayed withdrawals. He had been waiting for his withdrawals to be processed for 2 weeks before submitting the complaint. While waiting, the player reversed some of the withdrawals and gambled away the funds.
Player’s deposits have not been credited to his account.
The player from the US has been struggling to withdraw his winnings. A few weeks after the complaint was submitted, the player managed to receive his funds and the case is resolved. Take a look at the explanation of factors that we consider when calculating the Safety Index rating of DuckyLuck Casino. The Safety Index is the main metric we use to describe the trustworthiness, fairness, and quality of all online casinos in our database. The player’s been charged by the casino as most likely someone used his card to deposit and play there. The complaint was resolved as the person using the player’s card refunded him his money.
Player’s withdrawal is delayed by verification process.
We requested additional information from the player but received no response. Consequently, the complaint was rejected due to the lack of further communication. The player from Arizona has requested a withdrawal less than two weeks prior to submitting this complaint. The player from the US has been accused of providing the fake document. The player from the United States had requested a withdrawal of $2500 six weeks prior.
The player from United States has requested withdrawal more than three weeks ago. The player from US has been trying to withdraw his winnings since December. The player’s withdrawal is delayed for unknown reason. After our intervention, we were able to help the player to get their winnings. The player confirmed they received the funds in the end. The Player’s complaint has been resolved successfully.
Player stopped responding
The player from United States has requested a withdrawal almost a month ago. Player stopped responding to our question therefore the complaint was rejected. The player from the United States is dissatisfied with the casino’s RTP (Return to Player). The player struggles to withdraw his money due payment availability. The player from North Carolina was querying why he hadn’t received his money from the casino. However, due to the lack of necessary information and response from the player despite extending the timer, we were unable to investigate further and had to reject the complaint.